MyOwn Tel offers 3 different payment options, which can be found on Page 2 of your monthly services invoice.
PAYING BY DIRECT DEBIT
Direct Debit via either your bank account or credit/debit card can now be set up in the MyOwn Tel Customer Portal. You can find instructions on how to update your payment method here.
PAYING BY CREDIT CARD
Please visit our Payment Processing Portal and use your Invoice Number as a reference.
PAYING BY DIRECT DEPOSIT
It's important when processing payments via direct deposit to us that you use your invoice number as a reference, so your payment can be allocated accordingly.
BSB: 084-130
ACC: 753857922
REF: INVOICE NUMBER
PAYMENT PROCESSING FEES
From 1 October 2026, MyOwn Tel no longer applies a surcharge when you pay by debit or credit card, in line with changes to card payment surcharge rules taking effect across Australia.
- Late Payment Fees are equal to 2.5% of the amount outstanding, with a $15 minimum
- Bounced Direct Debits attract a fee of $9.90
Remittance Advice
Please issue remittance advice to collections@myowntel.net.au upon payment of your invoice to ensure correct allocation. Any payments received without a reference or a remittance will be allocated to the outstanding invoices first.