Our staff are trained to understand individual circumstances and work with you to establish an acceptable arrangement.
We encourage you to contact us as soon as you believe you may have difficulty paying your bill in full, as this gives the best opportunity to manage your account effectively.
Depending on your situation, a payment arrangement may include options such as late fees being waived, an alternative plan being offered, or payments being deferred.
You can reach our Billing team via the Support Centre or by calling 133 002 during our business hours.
To find out more about our hardship policy, please click here.