How do I set up Direct Debit?
Direct Debit via either your bank account or credit/debit card can now be set up in the MyOwn Tel Customer Portal. You can find instructions on how to update your payment method here.
How do I update my Direct Debit?
You can update your bank account or credit/debit card direct debit details 24/7 within the MyOwn Tel Customer Portal. Please note, you'll need to do this at least one business day prior to your direct debit being processed to avoid payment attempts from your old direct debit payment method.
When will my account be debited?
Your nominated bank account or credit card will be debited on the due date, the 15th of the month. Whereby this date falls on a weekend or a Public Holiday, your debit will be processed on the following business day.
What if my Direct Debit fails?
Failed Direct Debits incur a $21.90 Dishonour Fee, so it's important to ensure funds are available to avoid this. If your debit fails, you can contact our Billing Team via this Support Centre or on 133 002 to request a re-debit. Alternatively, you make payment via an alternate payment method.