How do I set up Direct Debit?
You can set up Direct Debit from either your bank account or a credit/debit card through the MyOwn Tel Customer Portal. Step-by-step instructions on updating your payment method are available here.
How do I update my Direct Debit?
You can update your bank account or credit/debit card details anytime in the Customer Portal. Please make sure changes are completed at least one business day before your next scheduled debit, otherwise payment may still be attempted from your old details.
When will my account be debited?
Your nominated bank account or credit card will be debited on the due date, 15th of the month (for telecommunication services). Ad-hoc invoices will specify the due date on the first page of each invoice; this is also the date those invoices will be debited. Whereby this date falls on a weekend or a Public Holiday, your debit will be processed on the following business day.
What if my Direct Debit fails?
If a Direct Debit fails, a $9.90 Dishonour Fee applies. To avoid this, please ensure sufficient funds are available.
You can request a re-debit by contacting our Billing Team through the Support Centre or by calling 133 002
Alternatively, you can make a payment using one of our other available payment options listed here.