How does Direct Debit work?

How do I set up Direct Debit? 

Direct Debit can be set up online here or by completing and returning the form generated in your Agreement Letter. Please be sure to use your account number as your reference. 

How do I update my Direct Debit?

If you need to update your Direct Debit, simply submit a ticket to our Billing Team, and further advice will be provided on how to complete this.

When will my account be debited?

Your nominated bank account or credit card will be debited on the due date, the 15th of the month. Whereby this date falls on a weekend or a Public Holiday, your debit will be processed on the following business day. 

What if my Direct Debit fails?

Failed Direct Debits incur a $21.90 Dishonour Fee, so it's important to ensure funds are available to avoid this. If your debit fails, you can contact our Billing Team via this Support Centre or on 133002 to request a re-debit. Alternatively, you make payment via an alternate payment method.

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