Use WAN authentication for the following service technology types:
If your router is plugged in via a cable to a hand-off device (the nbn / OptiComm / LBNCo 'modem' on your wall)
If you aren't sure which technology type your service uses, please contact us for further support.
Entering Credentials for WAN Services
- Once you have logged in, you will have several options listed along the left of the page.
Click ‘Advanced Setup‘.
Please note that choosing the “Basic Setup” option will NOT work.
- Then, click ‘WAN Service’.
A table will appear with the current saved services. Tick the Remove Box in the table for all rows shown, then click ‘Remove‘ underneath the table.
Now click ‘Basic Setup‘ along the left of the page. Select ‘Ethernet WAN‘ and then press ‘Next‘.
Choose the ‘PPP Over Ethernet (PPPoE)‘ option, then press ‘Next‘.
You will need to enter the following:If you haven't yet received the 'Service Credentials' email, please contact us ASAP.
Username: Enter the Username you received in the 'Service Credentials' email
Password: Enter the Password you received in the 'Service Credentials' email
Plug the NetComm NF10WV into your nbn™ device
- You now need to plug your NetComm NF10WV modem into your nbn™ device using an RJ-45 Ethernet cable. One end of the Ethernet cable needs to be plugged into the blue WAN port on the back of your modem and the other end into the active port on your nbn™ device – this will usually be the LAN1 or UNI-D 1 port.
- If you have configured and plugged in your modem correctly, both the Broadband and Internet lights on the front of your modem should turn solid green. This may take up to five (5) minutes.
If the connection does not come online in the port you have plugged into on your nbn™ device, please refer to your MyOwnTel activation email which specifies the correct port.
If the Broadband and Internet lights do not turn on after five (5) minutes, and you have confirmed you have plugged into the correct port on your nbn™ device, please contact our support team on 13 30 02 for further troubleshooting.