Performing A Speed Test

Before You Begin!

1. When performing a speed test, the preferred method is using an ethernet/network cable, as speed tests run over Wi-Fi will not give an accurate result.

   • If you don’t have any devices that can connect via cable, we can accept test results via Wi-Fi. However, please note that this is not the preferred*.

   2. Please ensure that no other users are using the connection (e.g. streaming, gaming etc) when testing the connection as this will also affect the result.

Steps to Perform A Speed Test

1. Choose a reliable speed test website. 
   Several speed test websites are available, such as Speedtest.net, Fast.com, etc. We recommend using Speedtest.net.
   Based on previous testing, we have found Google’s speed test to be inaccurate, so please avoid it.
2. Select a server. 
   Most speed test websites allow you to select a server for the test. For the most accurate results, choose a server that is closest to your location.
3. Start the test.
   Once you’ve selected a server, click the "Go" button to begin the test. The website will measure your download and upload speeds, as well as your ping.
   
4. Record the results. 
   After the test is complete, record the results for both download and upload speeds, as well as your ping.
   For results from Speedtest.net, please send us the URL of the results page. It should look like this: "www.speedtest.net/result/123456789."
5. Repeat the test. 
   Perform the test a few times to get an average result, as network conditions can fluctuate.
6. Send us the results!

*Testing internet speeds via a network cable is generally considered to be more accurate and reliable than testing via Wi-Fi for several reasons:

• Stable connection: Ethernet cables provide a more stable and consistent connection than Wi-Fi, which can be affected by interference, signal degradation, and other environmental factors.
• Higher speeds: Ethernet cables can support higher speeds than Wi-Fi and are less likely to experience bottlenecks or slowdowns in speed.
• Reduced interference: Ethernet cables are not subject to interference from other devices and appliances like Wi-Fi is, which can result in more accurate and reliable speed tests.
• No wireless signal degradation: Wi-Fi signals can degrade over distance and through physical obstructions, which can reduce the speed and quality of the connection. Ethernet cables are not subject to these issues.

For these reasons, testing your internet speeds via Ethernet cable is generally considered to be a more accurate and reliable way to measure your internet speeds, especially if you have a high-speed internet connection.

It's worth noting that even if you normally use Wi-Fi for your internet connection, testing your speeds via Ethernet cable can give you a more accurate understanding of the speeds that are being delivered to your home.