Before You Begin!
When performing a speed test, the preferred method is via an ethernet/network cable as speed tests run over Wi-Fi will not give an accurate result.
- If you do not have any devices that can connect via a cabled connection, we can accept test results via Wi-Fi, however, it is not preferred*.
2. Please ensure that no other users are using the connection (e.g. streaming, gaming etc) when testing the connection as this will also affect the result.
Steps to Perform A Speed Test
- Choose a reliable speed test website. There are several speed test websites available such as Speedtest.net, Fast.com, etc. Choose a website that is reliable and known for accurate results.
- From previous testing, we have found the Google speedtest to be inaccurate. Please refrain from using this.
- Select a server. Most speed test websites allow you to select a server for the test. It is best to choose the server closest to your location for the most accurate results.
- Start the test. Once you have selected a server, click on the "Go" button to begin the test. The website will measure your download and upload speeds, as well as your ping.
- Record the results. Once the test is completed, record the results for both download and upload speeds, as well as your ping.
- For results from the speedtest.net website, please send us the URL of the results page for each test. It looks similar to this: "www.speedtest.net/result/123456789"
- Repeat the test. It is a good idea to perform the test a few times to get an average result, as network conditions can fluctuate.
- Send us the results!
*Testing internet speeds via a network cable is generally considered to be more accurate and reliable than testing via Wi-Fi for several reasons:
- Stable connection: Ethernet cables provide a more stable and consistent connection than Wi-Fi, which can be affected by interference, signal degradation, and other environmental factors.
- Higher speeds: Ethernet cables can support higher speeds than Wi-Fi and are less likely to experience bottlenecks or slowdowns in speed.
- Reduced interference: Ethernet cables are not subject to interference from other devices and appliances like Wi-Fi is, which can result in more accurate and reliable speed tests.
- No wireless signal degradation: Wi-Fi signals can degrade over distance and through physical obstructions, which can reduce the speed and quality of the connection. Ethernet cables are not subject to these issues.
For these reasons, testing your internet speeds via Ethernet cable is generally considered to be a more accurate and reliable way to measure your internet speeds, especially if you have a high-speed internet connection.
It's worth noting that even if you normally use Wi-Fi for your internet connection, testing your speeds via Ethernet cable can give you a more accurate understanding of the speeds that are being delivered to your home.