Service Ordering Overview

Existing MyOwn Tel customers can use the portal to order Home Internet services from our partner networks. This is handy if you need a second connection at the same location, or if you want to connect Internet at a new location you've moved into. Existing services cannot be disconnected from the portal just yet, so make sure you notify our support team of your relocation, otherwise your current Internet service will remain active and be billed.

Complex services like nbn Enterprise Ethernet, Telstra Fibre, TPG Fibre and Vocus Fibre can be qualified in the portal if your employer wants to connect one of these services at your home (provided it is connected to one of these respective complex fibre networks). We will provide a quotation and you or your employer can create a Business account with our B2B partner provider, Telair (ABN required).

1. To get started, login to the portal and click Order Internet Service.
2. Enter the service address and click Home Internet for nbn, Opticomm, VostroNet, Vision Network & ACG Internet. Otherwise, click Enterprise Ethernet for more complex premium business services like nbn Enterprise Ethernet, Telstra Fibre, TPG Fibre and Vocus Fibre.

Getting Started with the Address Lookup Tool:

1. Enter the Service Address:
   Begin typing the address into the field, then select the correct option from the dropdown list when it appears.
   

2. Troubleshooting Tips:
   If you're unable to locate a specific multi-dwelling unit or shop number, try these formats:

   • Unit Format:
     • Unit 123, 1 Street Address Suburb
     • 123/1 Street Address Suburb
     • Unit 123/1 Street Address Suburb
   • Replace "Unit" with "Shop," "Suite," etc., if applicable.

3. Multi-Lot Street Numbers:
   For addresses like "47-49 Archer Street," where specific numbers aren't appearing, try:

   • Entering "47-49 Archer Street" as a single range.
   • Using "49 Archer Street" or another lot number in the range.
     Carrier databases may list the address differently.

These simple adjustments can help ensure your address is accurately located in the system.

Ordering Home Internet

Suitable For:

• nbn (TC4)
• Opticomm
• VostroNet
• Vision Network
• ACG Fibre

1. Once the correct address is selected from the dropdown list, click Home Internet.
2. On the Site Qualification step, you'll see the following:
   1. Confirmation of your selected address
   2. Any network carriers we find from the list above
   3. The maximum speed tier supported at the address
   4. The available technology type, and
   5. The Location ID (LOC ID) for your selected address, if NBN is the available carrier
   6. If you need to, you can also search for another address instead.
      
3. Next, click on the network carrier name to proceed. You will be presented with location and service details. If you're happy to proceed, click Order Service.
   Note: You can find out more about each Service Class here.
4. Next, review the Site Qualification information at the top of the order form. It will repeat the information presented above.
5. Next, choose an installation type.
   1. If you're transferring your nbn service from another provider to MyOwn Tel, keep the default option selected and tick the Authorisation checkbox.
   2. If you're installing a brand new nbn service (as we're unable to transfer from one carrier to another), select Install New Infrastructure and check the Extra Charges Declaration (these will be quoted to you prior to order submission). The same applies to new services from other carriers.
      
6. Select a Plan (and speed tier), a Plan Term, and your choice of a Static IP or not (+$10/month). Note: 12 month terms usually come with extra benefits, like a free device. Keep check on the MyOwn Tel website for promotional updates.
   
7. Once you select the desired plan, you will be presented with a link to view the plan's Critical Information Summary (and Key Facts Sheet, for nbn plans).
   
8. Next, select your desired Modem/Router option. You can either choose none, or purchase a modem or modem bundle from us.
   
9. Selecting Modem Options on the left will present you with information about the modems and WiFi packs we offer.
   
10. Select your preferred Connection Date and if you want to delay your connection until you have received your hardware.
    
11. Finally, review the quotation at the bottom of the order form and click Submit Order. Your service will then be requested and our Service Delivery team will be in touch.
    
    Note: prices in this example image might not be up to date. Always perform a real check via the portal or www.myowntel.net.au for updated pricing, including any promotional discounts.

Qualifying Your Address for Enterprise Internet

1. Starting with the same steps in "Getting Started with the Address Lookup Tool" above, enter your address and click the Enterprise Internet button.
   
2. Next you'll see a list of available carriers. Select an option to review the qualification details. 
   
3. When you're ready to proceed, get in touch our B2B partner provider, Telair, on 1800 835 247 and provide your Location ID to get started. Note: An ABN is required to connect with Telair.