Lights you should be seeing:
FTTN/FTTB - If your router is plugged in via a cable into a telephone socket
Power | DSL | Internet | 2.4G | 5G |
On - Green | On - Green | On - Green | On - Green | On - Green |
You may also have lights on any other LAN icons if you have devices cabled directly into the router.
FTTP/HFC/FTTC/Fixed Wireless - If your router is plugged in via a cable to a hand-off device (the nbn / OptiComm / LBNCo 'modem' on your wall)
Power | DSL | Internet | 2.4G | 5G | WAN |
On - Green | Off | On - Green | On - Green | On - Green | On - Green |
You may also have lights on any other LAN icons if you have devices cabled directly into the router.
If this does not match what you are seeing, please contact us on 13 30 02 for further support.
Overall light explanation:
Photo | Name | Status | Indication |
Power |
On |
The system has started up successfully. |
|
Flashing |
The system is starting up or firmware is being upgraded. Do not disconnect or power off your modem router. |
||
Off |
Power is off. Please ensure that the power adapter is connected correctly. |
||
DSL(FTTN/FTTB/FTTR) | On |
DSL synchronization is complete. |
|
Flashing |
DSL synchronization is in progress. |
||
Off |
DSL synchronization failed. Please refer to 1 for troubleshooting. |
||
Internet | On/Flashing |
Internet service is available. |
|
Off |
No Internet Connection. Please refer to 2 for troubleshooting. |
||
2.4G WiFi |
On |
The 2.4GHz WiFi radio band is enabled. |
|
Flashing |
The router is transmitting or receiving data via the 2.4GHz band. |
||
Off | |||
5G WiFi |
On |
The 5GHz WiFi radio band is enabled. |
|
Flashing |
The router is transmitting or receiving data via the 5GHz band. |
||
Off |
The 5GHz WiFi radio band is disabled. Please refer to 3 for troubleshooting. |
||
WPS |
On/Off |
Turns on when a WPS synchronization is established and automatically turns off about five minutes later. |
|
Flashing |
A wireless device is trying to connect to the network via WPS. This process may take up to 2 minutes. |
||
WAN |
On |
A device is connected to the WAN port. |
|
Flashing |
The WAN port is sending or receiving data. |
||
Off |
No device is connected to the WAN port. |
||
LAN | On |
At least one LAN port is connected to a powered-on device. |
|
Flashing | The LAN port is sending or receiving data | ||
Off |
No LAN port is connected to a powered-on device. |
||
PHONE |
On |
The SIP account is registered successfully. |
|
Flashing Slowly |
The phone is on-hook and there are voice messages. |
||
Flashing Quickly |
The phone is ringing. |
||
Off |
No SIP accounts is registered. |
||
USB |
On |
The USB device is ready to use. |
|
Flashing |
The USB device is being identified, or data is being transferred. |
||
Off |
No USB device is plugged into the USB port. |
Notes:
1. If the DSL LED is off, please be advised that only NBN FTTN/FTTB services will require this light to be on. If you are not sure please contact us on 13 30 02.
2. If the Internet LED is off, please contact us on 13 30 02 for further troubleshooting.
3. To turn on or off the WiFi, there is a button on the top of the router.