Use EWAN authentication for the following service technology types:

- Hybrid Fibre-Coaxial (HFC)
- Fibre to the Curb (FTTC)
- Fibre to the Premises (FTTP)
- Fibre to the Home (FTTH)
- Fixed Wireless (FW)

If your router is plugged in via a cable to a hand-off device (the nbn / OptiComm / LBNCo 'modem' on your wall)

If you aren't sure which technology type your service uses, please contact us for further support.

Entering Credentials for EWAN Services


The following steps assume you have followed the "Connecting to your TP-Link Archer VR400" guide.

1. Once you're on the Advanced option, click on the Operation Mode option in the left-hand menu and select the Wireless Router Mode option.

2. Click the Save button

3. Click on the Network then the Internet options in the left-hand menu then on the Modify option on the right.


4. Once the Modify section opens, you will see a list of fields under Ethernet Configuration. Change each field's values as follows:

  • Internet Connection Type: Select PPPoE from the dropdown list
  • Username: Enter the Username you received in the 'Service Credentials' email
  • Password: Enter the Password you received in the 'Service Credentials' email in both the Password and Confirm Password fields.

Optional setting - Please refer to your 'Service Credentials' email if you require this:

  • VLAN ID: Tick to Enable
  • VLAN ID (1-4094): Enter 100

If you haven't yet received the 'Service Credentials' email, please contact us ASAP.

5. When you've entered the above details, leave all other settings at their default values and click the Save button, and then the Connect button to complete the configuration.

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